Deep Cleaning Barnet Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Barnet provides professional cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which are intended to be fair, clear and compliant with applicable laws in England and Wales.

Please read these terms carefully before placing a booking. If you do not agree with any part of these Terms and Conditions, you should not request or accept services from Deep Cleaning Barnet.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the individual, company or organisation requesting and receiving cleaning services.

Company means Deep Cleaning Barnet, the provider of the cleaning services.

Services means any cleaning work or related tasks supplied by the Company to the Client, including but not limited to deep cleaning, regular domestic cleaning, commercial cleaning, end of tenancy cleaning, after-builders cleaning, and move-in or move-out cleaning.

Premises means the property, office, building or other location where the Services are to be performed.

Operatives means the Companys employees, contractors, or any third parties engaged by the Company to perform the Services.

Appointment means the agreed date and time on which the Services are scheduled to take place.

2. Scope of Services

The Company will provide the Services as agreed at the time of booking. The description of the Services will be based on the information supplied by the Client regarding the size, condition and specific requirements of the Premises.

The Company reserves the right to adjust the quoted price or revise the scope of work if the information provided by the Client is inaccurate or incomplete, or if the Premises are in substantially different condition than reasonably expected for the chosen service.

Unless otherwise agreed in writing, Services do not include lifting or moving heavy furniture or appliances, cleaning of areas that are not safely accessible, or tasks that may put the Operatives at risk of injury or involve working at height without appropriate equipment.

3. Booking Process

Bookings may be made by the Client through the Companys accepted booking methods, which may include an online form or written communication channels offered by the Company. The Client must provide accurate details including the address, access instructions, property type, approximate size, preferred date and time, and any special cleaning requirements.

All bookings are subject to availability and are not confirmed until the Client receives a booking confirmation from the Company. The Company may, at its discretion, refuse a booking request without providing a reason, for example where the location is outside the normal service area or where requested tasks fall outside the usual scope of Services.

The Company may request photographs or additional information to provide an accurate quote and to ensure that the Services can be safely and effectively carried out.

4. Access to the Premises

The Client is responsible for providing the Company and its Operatives with safe and timely access to the Premises at the agreed Appointment time. Access may be provided by the Client being present, by supplying keys, or by using another method agreed in advance.

If keys are provided, the Client confirms they have authority to grant access and that the keys supplied are in full working order. The Company will take reasonable care to keep any keys secure while in its possession and will return them as agreed with the Client.

If the Operatives are unable to gain access to the Premises at the scheduled time, waiting time and any aborted visit may be charged in accordance with these Terms and Conditions.

5. Client Obligations

The Client agrees to:

Ensure that the Premises are reasonably tidy and accessible for the Operatives to work.

Inform the Company of any health and safety risks, hazards, alarm systems, pets, or restricted areas at the Premises prior to the Appointment.

Provide access to water, electricity, lighting, and where necessary, heating at the Premises.

Remove valuable, fragile or sentimental items from areas to be cleaned, or clearly identify items that should not be touched.

Comply with all applicable laws and regulations relating to the Premises and the Services.

6. Equipment and Cleaning Materials

Unless otherwise agreed, the Company will supply its own cleaning materials and equipment that are appropriate for the Services. The Company uses cleaning products that are generally suitable for most surfaces and will take reasonable care to match products to the materials being cleaned.

If the Client requests the use of their own products or equipment, the Client shall be responsible for ensuring these are safe, in good working order, and suitable for the intended use. The Company will not be liable for any damage or unsatisfactory results caused by products or equipment supplied by the Client.

7. Payments and Pricing

Prices for Services are normally quoted based on the information provided by the Client and the type of cleaning requested. Prices may be fixed for specific Services or based on an hourly rate, as specified at the time of booking.

The Company reserves the right to adjust the price if the actual condition or size of the Premises requires significantly more time or resources than reasonably anticipated. In such cases, the Company will, where possible, inform the Client before proceeding with additional work.

Unless otherwise agreed in writing, payment for Services is due on or before the day of the Appointment. The Company may request a deposit to secure the booking, especially for extensive deep cleaning, end of tenancy, or commercial work. Deposits are usually non-refundable except as required by law or as expressly stated in these Terms and Conditions.

Accepted payment methods will be communicated during the booking process. The Client is responsible for ensuring that payment is made in full and on time. The Company reserves the right to charge interest or additional fees on overdue amounts as permitted by law.

8. Cancellations and Rescheduling

If the Client needs to cancel or reschedule an Appointment, the Client should notify the Company as early as possible. Cancellation terms may vary according to the type and size of the booking, but the following general rules apply unless otherwise agreed.

If the Client cancels or reschedules with at least 48 hours notice before the Appointment, any deposit may be transferred to a new date or, at the Companys discretion, partially or fully refunded.

If the Client cancels or reschedules with less than 48 hours notice, the Company may retain part or all of the deposit and may charge a cancellation fee to cover the loss of the Appointment slot and any preparation costs incurred.

If the Operatives attend the Premises but are unable to gain access, or if the Client refuses entry or is not present when required, this may be treated as a late cancellation, and a call-out fee or the full service charge may apply.

The Company may cancel or reschedule an Appointment due to circumstances beyond its reasonable control, such as severe weather, illness, transport disruption, or equipment failure. In such cases, the Company will attempt to offer an alternative Appointment time. The Company will not be liable for any resulting losses, but any prepayments for services not provided will be refunded or transferred to a new booking.

9. Satisfaction and Complaints

The Company aims to deliver high standards of cleaning and customer care. If the Client is not satisfied with any aspect of the Service, the Client should notify the Company as soon as reasonably possible and within 24 hours of completion of the Service wherever practicable.

The Client should provide details and, where helpful, photographs of any areas of concern. The Company may, at its discretion, arrange a revisit or take other reasonable steps to address and rectify genuine service issues.

The Companys responsibility is limited to the value of the Service provided, and it does not guarantee outcomes beyond what is reasonably achievable with professional cleaning methods and products.

10. Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. The Company will maintain appropriate insurance cover for public liability and, where applicable, employer liability in connection with the provision of Services.

The Companys liability for any loss or damage arising from or in connection with the Services shall, to the maximum extent permitted by law, be limited to the lesser of the total amount paid by the Client for the specific Appointment during which the incident occurred or any insurance limit available for the relevant claim.

The Company shall not be liable for:

Normal wear and tear or deterioration that occurs during cleaning.

Pre-existing damage, defects, stains, or conditions that cannot be removed or improved by cleaning.

Loss or damage to items that are fragile, valuable, or not securely fixed, where the Client has not notified the Company in advance.

Indirect or consequential losses, including loss of profit, loss of opportunity, loss of contracts, or loss of enjoyment.

The Client is responsible for securing cash, jewellery and other small valuables. The Company does not accept liability for any alleged loss of such items unless there is clear and undisputed evidence of wrongdoing by its Operatives.

11. Health, Safety and Conduct

The Company is committed to safe working practices and expects Clients to cooperate in maintaining a safe environment. Operatives may refuse to operate in conditions that they reasonably believe to be hazardous, unsanitary beyond normal expectations for cleaning, or abusive.

The Client must not request the Operatives to undertake any task outside the agreed scope of Services or which may pose a safety risk. Operatives are not permitted to use ladders or equipment beyond the Companys safety protocols or to perform tasks that fall outside usual cleaning activities, such as DIY, heavy lifting beyond safe manual handling guidelines, or caring for children or pets.

12. Waste Handling and Environmental Regulations

The Company will handle and dispose of general waste generated during routine cleaning in accordance with applicable waste management regulations. This may include placing household waste in the Clients designated bins or refuse storage areas.

Hazardous waste, clinical waste, large bulky waste items, construction debris, or regulated materials are not included in standard cleaning Services. If such waste is discovered at the Premises, the Company may refuse to handle it or may require a separate agreement with additional charges, subject to compliance with the relevant environmental and waste disposal laws.

The Client is responsible for informing the Company of any substances at the Premises that may be hazardous or require special disposal, such as chemicals, biohazards, or sharp objects. The Company reserves the right to decline work involving such materials if proper arrangements for safe handling and lawful disposal cannot be made.

13. Damage and Breakages

While the Company takes reasonable care to prevent damage or breakages during cleaning, minor incidents can occur. The Client should report any alleged damage or breakage caused by the Operatives as soon as reasonably possible and, where feasible, on the same day.

The Company may request evidence and may inspect the item or area concerned. Where appropriate and where the Company is found responsible, the Company may offer repair, replacement, or a fair monetary compensation, taking into account the age, condition, and value of the item at the time of the incident.

The Company will not be liable for costs of repair or replacement that exceed the current fair value of the damaged item, or for any sentimental or speculative value attributed by the Client.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay or failure to perform any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, natural disasters, extreme weather, fire, flood, pandemic, war, terrorism, strikes, or disruptions to transport or utilities.

15. Privacy and Data Protection

The Company will collect and process personal information about the Client only to the extent necessary to provide the Services, manage bookings, administer payments and communicate with the Client. The Company will take reasonable steps to protect personal data and will not sell or share it with unrelated third parties except where required by law or necessary for the provision of the Services.

By booking the Services, the Client consents to the use of their personal information for these purposes. The Client has the right to request access to, or correction of, their personal information held by the Company.

16. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in services, legal requirements, or business practices. The latest version will apply to new bookings and to ongoing services where the Client has been notified of the updated terms.

Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions, together with any written specification or confirmation of Services provided at the time of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

By making a booking, the Client confirms that they have read, understood and agree to these Terms and Conditions.